Sketch every step from first click to final invoice, including micro-moments like rescheduling, requesting assets, and revising scope. Annotate where delays appear and which steps repeat. Each sticky note becomes a trigger or data point, guiding which workflows deserve automation first.
List routine tasks that drain energy: file chasing, duplicate data entry, payment nudges, and status emails. Time them for one week. Anything exceeding fifteen minutes or happening more than five times gets flagged. Automate those first to unlock immediate relief and confidence.
Pick three numbers you will monitor weekly, such as new leads captured, proposals sent within twenty-four hours, and average onboarding time. Link each to a dashboard card and automate data collection. If a metric refuses to move, revisit your assumptions deliberately.
Audit every field on each form and justify its existence. Replace free‑text with structured choices, and purge stale records automatically. Restrict access by role, log changes, and use field‑level permissions when possible. Clients notice diligence, and your future self appreciates lower risk exposure.
Schedule exports of critical tables, sync files to redundant cloud storage, and keep a printed checklist for recovery. Run quarterly drills where you intentionally break a process and time the fix. These rehearsals transform scary outages into manageable, well-rehearsed responses.
Prefer tools that offer easy exports, webhooks, and transparent status pages. Document how to migrate core data in under a day. If a provider changes pricing or reliability slips, you can pivot calmly without losing historical context or client commitments.
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